WARRANTY AND REPLACEMENT POLICY
At Gallerywalls, we take pride in offering a 24-hour warranty on all our products. This ensures your satisfaction and provides peace of mind for your purchase. Please review the details of our warranty and replacement policy below:
WARRANTY DURATION All products are covered by a FREE replacement warranty for 24 hours from the moment the product is delivered to you.
REPLACEMENT CRITERIA We offer replacements for damaged, defective, or misprinted products. To initiate the replacement process, please contact us promptly on WhatsApp at +91-8851211846 or via email at Gallerywalls@gmail.com. When reaching out, include the following details:
- Your Name
- Email Address
- Order ID
- Image of the damaged, defective, or misprinted product
REPLACEMENT PROCESS For damaged, defective, or misprinted products, we will replace the item with the same product you originally ordered. Please note that no refunds will be issued for such cases.
IMPORTANT NOTES
- Our warranty policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
REFUND POLICY Our refund policy extends for a period of 2 days from the date of receiving your purchase. Unfortunately, beyond this timeframe, we cannot offer a refund. For damaged products, we provide replacements. If you receive a damaged product again, you are eligible for both a refund and a replacement.
EXCHANGE/RETURNS We only replace items if they are defective or damaged. Exchanges are not available for designs. You can exchange a product if it is received damaged within 2 days of delivery.
REFUND PROCESSING If a refund is approved, it will be automatically processed using your original payment method. Please allow some time for your bank or credit card company to complete the refund, typically within 7 days.
ORDER CANCELLATION Once an order has been processed and/or shipped, we regret that we cannot cancel it. If you decide to cancel your order before processing and/or shipping, a 30% cancellation fee will be applied to cover restocking fees. The remaining 70% will be refunded within 7 days.
CONTACT US FOR CANCELLATION For cancellations, please contact us on WhatsApp at +91-7678647069 or via email at Gallerywalls@gmail.com. Include the following details:
- Your Name
- Email Address
- Order ID
INVALID REASONS FOR CANCELLATION Certain reasons, such as buyer’s remorse or finding items cheaper elsewhere, are not considered valid reasons for cancellation. Once an order is submitted, a legally binding contract is formed, and we aim to provide the best value and service at Gallerywalls. Please be confident in your purchase decisions before placing an order.